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insights & strategy
from A to Z 

We can help you with a new or existing research programs in any the following areas:

  • CX/NPS (customer satisfaction)

  • Employee engagement/leadership effectiveness 

  • Brand health/reputation tracking

  • Ad effectiveness/concept testing

  • Product/service testing

  • User experience/design

  • And more!

We will take your research insights and help your organization strategize ways to action them to drive change, improvement, and better processes. We can help do this in a number of ways, such as through workshops with your key stakeholders, field/feedback sessions, and through action-oriented war rooms. This can be accomplished virtually or in-person.

OUR EXPERTISE

We specialize in Voice of the Customer (VoC) and Voice of the Employee (VoE) research programs. We know the importance of ensuring your research insights are communicated in a simple and digestible way - we do this through the use of summary-style PPT reports. We also know the importance of ensuring your insights are actioned within your organization. We can help you with not only implementing the research program, but actioning the results.

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We have a wealth of experience in the following industries:

  • Airline

  • Travel & tourism

  • Hotel/hospitality

  • Government (municipal/city)

  • Telecommunications

  • And more!

Lago di Carezza

AD HOC SERVICES

We can partner with your organization or in-house research team for any task, big or small!

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  • Programming surveys - Qualtrics, Alida, Alchemer, and more!

  • Data analysis/data tables - 24 hour turnaround on simple data table requests

  • Advanced analytics

  • Moderating/IDIs - online or in-person

  • Panel management - monthly engagement surveys, newsletters, quick polls, member hub posts, and more!

  • Questionnaire design

  • Discussion guide design

  • Report creation/design

 

You name it, we can do it!

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